Whether purchasing online or at a bricks and mortar physical store, be assured that we are here to support you, and back up any item you purchase.

 

DELIVERY

For online orders please contact Ray Laurence – nzonline@shoescience.co.nz 

For a delivery coming directly from a store please go to the locations tab.

RETURNS

At SHOE SCIENCE, we understand that sometimes you may wish to return a product you have purchased online. To assist you in the returns process, we have set out the SHOE SCIENCE online returns policy and process.

We know that returns can be a bit stressful, so we aim to do our bit as quickly as possible and make this easy for you.

RETURNS POLICY

SHOE SCIENCE offers ‘a return option’ within 15 days for items purchased online, provided it complies with the process set out below; 

  • Unworn and in the new condition shipped.
  • In the original packaging, box, with all the description tags.
  • Returned within 15 days of the date you received the order.

RETURNS PROCESS

#1 - Notify by email the distribution centre that shipped your item

Your delivery included packing details - the crew member who packed your item/s and their contact email. Please contact that person directly and let them know the delivery is being returned. We will keep an eye out for the courier and let you know the package has landed.

We recommend that you send your product back via a tracked courier. The return courier delivery is at your cost and responsibility.

If the packing details have gone missing - no problems.

Please contact Ray - nzonline@shoescience.co.nz | 09 523 1010.

#2 - Once we receive the item we will follow your instruction to either;

Exchange - We can discuss different options with you via phone or email.

Faulty - If the product is deemed faulty the product can be replaced.

Refund - Provide a refund when the returned item and packaging is in a new sell and salable condition. A refund may take 5 days to arrive in your bank account.

On the rare occasion a product is deemed not faulty or worn, we will email to discuss its return to you.

We will endeavour to action your return within 3 business days of receiving your package and email you.